K3C185 How and when you adapt the way you communicate

K3C185 – How and when it may be necessary to adapt the way you communicate to meet the needs of other adults.

It may be necessary to adapt the way you communicate when the person you are communicating with has:

  • English as a second language.
  • Hearing impairment or deaf.
  • Medical problem or disability.
  • Special educational needs.
  • Poor vision or blind.

When communicating it is paramount that you use:

  • Clear and appropriate communication.
  • Slow your speech if necessary.
  • Use visual aids such as pictures, photograph or flashcards.
  • Use a translator.
  • Use sign language.
  • Maintain good eye contact and use positive body language.
  • Use facial expressions and hand gestures.
  • Learn simple phrases in their language.

We also have several children who have English as a second language and when dealing with their parents I ensure that I speak clearly, repeating important information and ensuring that they understand.  I have supported one of these parents in completing a medical form for their child.   If any difficulties occur through our communication barrier I would provide support through our EAL co-ordinator.

Please cross reference Knowledge Evidence No:  K3C172, K3C184

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